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Apprenticeships in customer service are a great way for learners new, and currently working in, front facing roles to gain and develop the skills they need to provide a high-quality service to customers.

Roles in customer service are hugely diverse with employees working across all sectors and interacting with customers through mediums such as face-to-face, telephone, post, email and live-chat. At Kendal College, we recognise this diversity across the industry and reflect this in our flexible approach to teaching.

A full list of our apprenticeship programmes can be found below:

Customer Service Practitioner, Level 2

Course Overview

This apprenticeship provides learners new to, and currently working in, Customer Service with the knowledge, skills and behaviours needed to successfully work in a customer facing role. Typical jobs roles linked to this apprenticeship may include Retail Assistant, Customer Service Representative or Salesperson.

Entry Requirements

Ideally learners should hold 4 GCSEs at grade (3-9) including English and Maths and be employed for thirty-hours a week or more.

Training & Knowledge

Knowing your customers, understanding the organisation, meeting regulations and legislation, systems and resources, your role and responsibility, customer experience and product and service knowledge.


Interpersonal skills, communication, influencing skills, personal organisation, dealing with customer conflict and challenge.


Developing-self, being open to feedback, team working and professionalism.


Day release.


Learners will be assessed through a showcase, practical observation and professional competency interview.

Start Date: Throughout the year

Duration: 12 Months

Customer Service, Level 3

Information coming soon!